Taxi66 Privacy Policy – How We Protect Your Personal Data

Taxi66 only collects information that is genuinely necessary to provide you with a safe, efficient, and tailored service. We do not collect irrelevant data and never sell your personal information to any third party for marketing or commercial purposes.

Generally, we collect two categories of information:

A. Information You Provide Directly

B. Automatically Collected Information

Taxi66 uses the information collected solely for legitimate purposes directly related to providing services to you. Below are the specific purposes for each type of data use:

• Account Management. Your registration details — username and phone number — are used to create and manage your account on taxi66, verify your identity at login, and securely process withdrawal requests.
• Payment Processing. Your payment method details are used solely to process deposits and withdrawals. We do not store your full bank account or e-wallet information — this is handled by certified payment providers.
• Security Verification. IP location data and device information are used to detect suspicious login activity, prevent unauthorized access, and protect your account from fraud. If we detect a login from an unfamiliar device or location, we may request additional verification.
• Responsible Gambling Compliance. Your gaming history and betting patterns are automatically monitored to identify early signs of problem gambling. This is not for marketing purposes — it is part of taxi66's commitment to player wellbeing.
• Platform Improvements. General usage data — such as most frequently played games, peak usage times, and device types — is used to improve performance and the user experience on taxi66. This data is analyzed in aggregate and is not linked to individual profiles.
• Support Communications. Communication records with the support team are retained to enable faster and more consistent issue resolution, as well as for quality training purposes within the taxi66 support team.
• Important Notice. Your phone number is used to send OTP verification codes and important account notifications — such as security alerts or confirmations for large transactions. We do not send marketing messages without your consent.

Taxi66 does not sell, rent, or commercialize your personal data to any third party. This has been an unwavering commitment since the first day we began operations. However, there are limited situations where we need to share information with certain parties — and these are:

• Technical Service Providers. We work with game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft) and payment providers (such as FPX processors and e-wallet services) who require limited access to relevant data in order to deliver their services. All these providers are bound by strict confidentiality agreements and may only use your data for the stated purpose.
• Legal Requirements. taxi66 will disclose personal information to the relevant authorities when legally required to do so — such as pursuant to a court order, criminal investigation request, or other legal compliance obligation. We will not disclose more than is necessary and will notify you where we are legally permitted to do so.
• Fraud Prevention. In cases involving fraud, money laundering, or serious security threats, taxi66 may share relevant information with law enforcement or the relevant financial institutions to protect the interests of all users on our platform.

Data security is an investment we never compromise on at taxi66. We employ multiple layers of technical and organizational safeguards to keep your information secure at all times:

• 256-Bit SSL Encryption. All communications between your browser or app and the taxi66 servers are protected with 256-bit SSL encryption — the same standard used by Malaysia's major banks. This means all data transmitted and received cannot be read by any third party that may attempt to intercept it.
• Hashed Password Storage. Your password is never stored in plain text on taxi66's servers. It is saved in a one-way hashed format that cannot be decrypted — meaning even taxi66's internal staff cannot view your actual password.
• Two-Factor Authentication (2FA). For large transactions and sensitive account changes, taxi66 uses OTP verification via SMS to your registered phone number as an additional layer of security.
• Continuous Security Monitoring. taxi66's systems are monitored around the clock to detect suspicious activity — including repeated failed login attempts, access from unusual locations, and anomalous transaction patterns.
• Internal Access Controls. Only taxi66 staff who require access to specific data in order to perform their authorised duties are permitted to do so — based on a strict need-to-know principle. All staff access is logged and audited on a regular basis.
• Secure Data Backup. Your data is regularly backed up to a secure, encrypted location to ensure rapid recovery in the event of any unexpected system disruption.

While we take every reasonable step to protect your data, no system is entirely 100% foolproof. You also play an important role in keeping your account secure — use a strong, unique password, never share your login credentials with anyone, and contact support immediately taxi66 if you suspect any suspicious activity.

Taxi66 retains your personal data only for as long as it is needed for the stated purpose, or as required by legal obligations and compliance. The following are our general data retention guidelines:

• Active Account Data. For as long as your taxi66 account remains active, your profile information and account history are retained to ensure seamless access to our services and to support customer care.
• Transaction Records. Deposit, withdrawal, and betting history records are retained for a minimum of 5 years from the date of each transaction, in line with applicable financial compliance and anti-money laundering (AML) requirements.
• Data After Account Closure. Once your account is closed at your request, your personal information will be deleted or anonymised within 90 days, except for records that must be retained for legal compliance purposes or unresolved dispute resolution.
• Support Communication Records. Conversation records with the taxi66 support team are retained for 2 years for quality control and dispute resolution purposes.

As a user of the platform taxi66, you have certain rights regarding your personal data. Taxi66 committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the taxi66 support team taxi66 via live chat or email at support@taxi66.click. We will process your request within 14 business days. For more complex cases, we may require up to 30 days — and we will keep you informed of the progress of your request.

Taxi66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website. The following are the types of cookies we use:

• Essential Cookies. Required for the taxi66 platform to function properly — including login sessions, security, and language preferences. These cookies cannot be disabled as they are fundamental to the platform's operation.
• Performance Cookies. Used to collect anonymous usage statistics — such as most visited pages, time spent, and device type. This data helps us improve the performance and design of the taxi66 platform.
• Preference Cookies. Saves your preferences such as display language, remembered betting limits, and game display settings to ensure a more personalised and consistent experience each time you log in to taxi66.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the platform. taxi66 — including the ability to log in and play.

Platform taxi66 is intended for adults aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that a minor's personal data has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. If you believe your child has registered on taxi66, please contact us immediately at support@taxi66.click.

Taxi66 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to how we manage data. Any material changes will be communicated through a clear notice on the platform or via SMS to your registered phone number at least 7 days before the changes take effect.

The "Updated" date at the top of this page indicates when this policy was last reviewed. We encourage you to check this page periodically. Continued use of the platform taxi66 after the amendments take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how taxi66 manage your personal data, our team is ready to help:

• Privacy Email: support@taxi66.click — Please state "Privacy Enquiry" in the subject line of your email. We will respond within 3 business days for privacy-related matters.
• 24/7 Live Chat: Click the chat icon within the taxi66 platform to connect with our support team directly at any time.

We are committed to taking every privacy-related enquiry seriously and handling it with care. Your trust is the most valued asset we have at taxi66, and we will always strive to be worthy of that trust.